Return Policy

Thank you for shopping at Ascension Press.


Note: Only items in resellable condition can be returned. Please contact an Ascension customer representative at 1-800-376-0520 or returns@ascensionpress.com to receive authorization before returning any items.

Parishes and schools may return workbooks and study sets within ninety (90) days of receipt. Similarly, resellers may return trade books and trade materials within ninety (90) days of receipt. Individuals may return Ascension materials within thirty (30) days of purchase. The purchase price of digital content (e.g., MP3s, downloads, etc.) will not be refunded.

All customers are responsible for return shipping costs.


Review Packs – 45-Day Risk-Free Review Offer

This special offer is available to priests, religious, DREs, teachers, youth ministers, and others authorized to make purchase decisions for a parish, diocese, or school located in the continental United States.

Review packs will be shipped to your parish/school and you will have 45 days to review the materials. If you choose to keep the materials, you can simply pay the invoice that was emailed to you. If you choose to return the materials, you are responsible for the return shipping cost. No returns will be accepted after the review period.


Return Procedure Instructions:

  1. Pack all materials (in resellable condition) securely and send to the RETURN ADDRESS below. (We recommend using an express service, such as FedEx or UPS.)
  2. Please include a copy of the invoice in the package.
  3. Save the tracking information until your return is processed.
  4. Once the return is processed, we will credit your account or issue a refund.

Return Address:

Ascension Press
Attn: Dept. 8735 / Returns
4001 W. Green Tree Rd
Milwaukee, WI 53209


Refunds

After we receive your returned materials, we will notify you via email regarding the status of your return. We will either issue a refund or credit the open invoice on your account.

As previously noted, you are responsible for paying return shipping costs. If your order contained two or more review packs, your original shipping costs are nonrefundable and will be deducted from your refund.